Privacy Policy jp9j — Personal Data Protection for Malaysian Users

1. Introduction & Scope of Privacy Policy

This Privacy Policy ("Policy") is published by jp9j ("we", "Platform") and applies to all users who access or use jp9j services, including the website, mobile app, and all related communication channels. This Policy describes our practices regarding the collection, use, disclosure, and protection of your personal data.

Jp9j operates in compliance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. We are committed to ensuring your personal data is handled responsibly, transparently, and securely at all times.

2. Types of Personal Data We Collect

Jp9j only collects data necessary to provide our services safely and effectively. The following are the categories of data we collect:

2.1 Data You Provide Directly

2.2 Automatically Collected Data

When you use the jp9j platform, our systems automatically record certain technical information, including:

• IP address, device type, and browser used.
• Jp9j app operating system and version.
• Navigation history and in-platform gaming activity.
• City-level geolocation data (not precise location).
• Access times, pages visited, and actions taken within the platform.
• Game session data including bets, wins, and losses.

2.3 Data from Third Parties

In certain situations, jp9j may receive your data from legitimate third-party sources, such as identity verification service providers, payment providers (DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay), and regulatory bodies where required for legal compliance purposes.

3. How We Use Your Data

Jp9j uses your personal data for the following purposes, all of which are necessary for the provision of our services:

• Account management: Creating, verifying, and managing your jp9j account.
• Transaction processing: Processing deposits, withdrawals, and all other financial transactions securely and accurately.
• KYC & AML Verification: Meeting legal requirements for identity verification and anti-money laundering compliance.
• Customer support: Providing assistance and resolving any complaints or enquiries you submit.
• Platform security: Detecting and preventing fraud, unauthorized access, and suspicious activity.
• Personalised experience: Personalizing game recommendations and relevant promotions based on your preferences.
• Service communications: Sending important notifications related to your account, transactions, and service updates.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and offer appropriate assistance.
• Legal Compliance: Fulfilling legal and regulatory obligations applicable to jp9j operations.

4. Data Sharing & Disclosure

Jp9j does not sell, rent, or trade your personal data to third parties. However, we may share your data in the following limited circumstances:

4.1 Authorised Service Providers

Jp9j works with carefully selected third-party service providers to support platform operations, including payment gateway providers, KYC verification services, cloud server infrastructure, and gaming software providers. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for purposes designated by jp9j.

4.2 Legal & Regulatory Requirements

Jp9j will disclose your personal data to government authorities, regulatory bodies, or law enforcement agencies when required by Malaysian law or a valid court order.

4.3 Protection of jp9j and User Interests

In cases where there is a serious threat to platform security, suspected fraud, or platform misuse, jp9j may share necessary information with relevant parties for protection and prevention purposes.

5. Data Security Measures

Jp9j continuously invests in security infrastructure to ensure your personal data remains protected at all times. The security measures we employ include:

• 256-bit SSL encryption: All data transmitted between your device and jp9j servers is protected with bank-grade encryption.
• Two-factor authentication (2FA): An additional security layer for login and critical transactions.
• Real-time monitoring: 24/7 monitoring system that detects unusual activity and takes immediate action.
• Password encryption: Passwords are stored in hashed form and cannot be decrypted.
• Internal access controls: Access to user data by jp9j staff is restricted on a minimum-necessity basis.
• Regular security audits: Regular security audits conducted by internal teams and independent experts.
• Secure data backup: Data is regularly backed up to a secure, offsite location.

While we take all reasonable measures, no security system is entirely perfect. You are also responsible for maintaining the security of your own account, including keeping your password confidential and not sharing your login credentials with anyone.

6. Cookies & Tracking Technologies

Jp9j uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies Used

• Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform to help us improve our services (e.g., most frequently visited pages).
• Functional Cookies: Saving your preferences such as language, display theme, and platform settings.
• Analytics Cookies: Helps us understand usage patterns for the purpose of continuous platform improvement.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the jp9j platform.

7. Your Rights as a User

As a jp9j user and data subject under Malaysia's PDPA, you have the following rights regarding your personal data:

• Access Rights: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete data.
• Right to Erasure: You may request data deletion in certain circumstances, subject to relevant legal requirements.
• Right to Object: You have the right to object to the processing of your data for specific purposes, such as marketing communications.
• Right to Withdraw Consent: You may withdraw your consent at any time, though this may affect our ability to provide certain services.
• Right to Data Portability: You have the right to receive your data in a machine-readable format where applicable.

To exercise any of these rights, please contact the jp9j support team via live chat or email at [email protected]. jp9j will respond to your request within 30 working days from the date of receipt.

8. Data Retention Period & Deletion

Jp9j retains your personal data only for as long as necessary for the original processing purpose, or as required by Malaysian law. Typical retention periods are as follows:

• Active account data: For as long as your account remains active.
• KYC & transaction data: Minimum 7 years from the date of the last transaction, in accordance with Malaysia's AML legal requirements.
• Support communication logs: 3 years from the date of communication.
• Technical data & system logs: 90 days from the date of entry.

Once the retention period expires, your personal data will be securely deleted or permanently anonymised so it can no longer be linked back to your identity.

9. Protection of Children's Data

Jp9j does not knowingly collect or process personal data of individuals under the age of 18. Our platform is for adult users only. Should we discover that we have inadvertently collected personal data from a minor, we will take immediate action to delete that data and close the relevant account.

Parents or guardians who have reason to believe their child has provided personal data to jp9j without consent should contact us immediately through the available support channels.

10. Privacy Policy Amendments

Jp9j reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When material amendments occur, we will provide clear notice to users through:

• In-platform notification on jp9j upon your next login.
• Notification email sent to the address registered in your account.
• Updates the "Last Updated" date at the top of this page.

Your continued use of the jp9j platform after any amendments are published will be considered your acceptance of the revised Policy. We encourage you to review this page periodically.

This Privacy Policy takes effect from January 2026 and supersedes all previous versions.